Customer Care Plan

Fill your unsupported needs with our convenient Customer Care Plan.

Is your company in need of personalized support?
Is OEM support not available for your older version?
Does your I.T. staff need support during their programming projects?

If you answered ‘yes’ to any of these questions, then you should keep reading because your company is already suffering from one or both of these significant problems:

Problems

The scope of traditional Support. The scope of issues that support desk technicians are trained to handle are limited to end-user application issues that are associated with only the current versions of SyteLine. This means that they are not expected nor always prepared to take cases for SyteLine 4 or below nor any Symix version. Further, your programmers do not receive any help with tracing or understanding the system’s source code and database. Nor do they receive answers to programming questions.

The cost of Support and Maintenance. The cost of your Support and Maintenance is based on the value of your software purchase, not the level of need. If your version is currently or soon to be unsupported, then you should reassess your needs. And, if you plan to stay on your current version in order to protect your current I.T. investment in Progress and mods, then you may be well served by this plan.

Solution

At DevRunner, you receive right-sized support. Our plan includes 3 categories of services. Many of these have been available to you ONLY through the Professional Services arm of your software provider. Our plan is in tune with many customers’ special needs today.

The Customer Care Plan includes:

Application Assistance. End users receive answers to their questions regarding proper use of the ERP system. Our staff further will remotely access your system with permission in order to give you the best possible answers. Fixes or workarounds for out-of-warranty bugs are provided directly by our programming team. And, we can provide basic SyteLine training for your new employees!
Technical Administration. ERP systems operate at peak efficiency as a result of our remote diagnostics, Progress and database tuning, and database dump and loads. Further we are ready to investigate your Citrix Server, Exchange Server, and main backup server. We also answer questions!
Programmer Assistance. Your company’s small but unique business needs are often candidates for custom reports or modifications. These can be written within the SyteLine architecture or outside. Further, your I.T. staff or new programmer has access to a staff member who can provide guidance and even review your in-house program code.

This plan is available for all versions of SyteLine. And, our staff consists of factory trained SyteLine experts with 5 to 20 years of experience each.