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Fill your unsupported needs with our convenient Customer
Care Plan.
- Is your company in need of personalized support?
- Is OEM support not available for your older version?
- Does your I.T. staff need support during their programming projects?
If you answered ‘yes’ to any of these questions, then you
should keep reading because your company is already suffering from one or both
of these significant problems:
Problems
The scope of traditional Support . The
scope of issues that support desk technicians are trained to handle are
limited to end-user application issues that are associated with only the
current versions of SyteLine. This means that they are not expected nor always
prepared to take cases for SyteLine 4 or below nor any Symix version. Further,
your programmers do not receive any help with tracing or understanding the
system’s source code and database. Nor do they receive answers to programming
questions.
The cost of Support and Maintenance.
The cost of your Support and Maintenance is based on the
value of your software purchase, not the level of need. If your version is currently or soon to be unsupported, then you
should reassess your needs. And, if you plan to stay on your current version in
order to protect your current I.T. investment in Progress and mods, then you
may be well served by this plan.
Solution
At DevRunner, you receive right-sized support. Our
plan includes 3 categories of services. Many of these have been
available to you ONLY through the Professional Services arm of your software
provider. Our plan is in tune with many customers’ special needs today.
The Customer Care Plan includes:
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Application Assistance . End users receive answers to
their questions regarding proper use of the ERP system. Our staff further will
remotely access your system with permission in order to give you the best
possible answers. Fixes or workarounds for out-of-warranty bugs are provided directly by our
programming team.
And, we can provide basic SyteLine training for your new employees!
Technical Administration . ERP
systems operate at peak efficiency as a result of our remote diagnostics,
Progress and database tuning, and database dump and loads. Further we
are ready to investigate your Citrix Server, Exchange Server, and main backup
server. We also answer questions!
Programmer Assistance . Your
company’s small but unique business needs are often candidates for custom
reports or modifications. These can be written within the SyteLine
architecture or outside. Further, your I.T. staff or new programmer has
access to a staff member who can provide guidance and even review
your in-house program code.
This plan is available for all versions from Symix 2 through
SyteLine 7! And, our staff consists of factory trained SyteLine experts with 5
to 16 years of experience each.
Contact us for details and then plan to save your company
thousands or tens of thousands of dollars every year!
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